After downloading the app, the gaming experience becomes smoother, and winning prizes is easier!

The bonus can be used to bet on any game on the platform.

The deposit balance and the bonus balance are accumulated in different wallets. After the user redeems the bonus for the first time, the balance will disappear completely. The rollover is also separate between the two. Once you meet the rollover requirement, you can withdraw the balance normally.

The rollover varies according to the type of bonus. Before accepting a bonus, check the applicable rules and conditions. You can view the total rollover required by accessing the "Withdrawal" tab.

Each bonus follows specific release criteria.

Check:

If you have met the promotion requirements.

If necessary, click on the promotion page to manually claim the bonus.

If the problem persists, contact support.

Promotional codes may have usage limits or expiration dates. If the code cannot be redeemed:

Check if it is still valid.

Confirm if you meet the promotion's requirements.

If it has already expired, stay tuned for future promotions.

You can click on your profile button on the right side of the screen and then select Wallet to view it.

If you have not yet placed a bet, we can help you process it. You need to provide the following information to help us resolve it more quickly:

Your game ID:

Bonus amount:

Bonus receipt date:

Bonus receipt time:

Please select "unresolved issue," and we will transfer you to human customer support.

Select "Live chat," and an agent will assist you.

To expedite support, please provide the following information:

Account ID

Game name where the bonus disappeared

Bet amount

Bet time

Bet date

Bet number