Ensure that you have enough balance in your wallet and check the minimum balance required for withdrawal. To do this, click the menu in the top right corner of the platform and select "Withdrawal."

Choose your withdrawal method.

Enter the amount you wish to withdraw and click confirm.

If you haven't linked a bank, you will need to enter your details and name in this interface to proceed with the withdrawal.

To make a withdrawal, you must meet the following requirements:

Go to the menu at the top right and click on "Withdrawal Information" to check your personal details, including phone number and bank.

Your rollover requirement must be zero (100% completed).

The minimum balance available for withdrawal will be displayed on the screen.

At least one deposit must have been made.

Click on the account icon on the right side of the screen, select "Transaction History," then choose "Withdrawal" in the filter to view your withdrawal history.

Your withdrawal request is being processed. We are working to speed up the review process. If the withdrawal is not approved, the amount will be automatically returned to your account.

After the withdrawal is approved, the payment may take a few minutes to complete. There might be some slight delays in the evening. If the transfer fails, the amount will be automatically refunded to your account.

If the amount has not been credited after 30 minutes, please contact our customer service. They will assist you. To expedite the support process, please provide the following information:
Game ID:
Withdrawal Amount:
Withdrawal Date:
Withdrawal Time:
Screenshot of Withdrawal History

Dear User,

Cash Wallet: This section contains the funds you have directly deposited into your account. These funds can be used for gaming or withdrawals at any time, as long as no restrictions are activated.

Bonus Wallet: This is where the bonuses you have earned through our promotional activities are stored. Please note that these amounts are subject to specific terms and conditions, including wagering requirements (rollover). These conditions must be met before the funds can be unlocked and withdrawn.

If you have any questions about the usage of funds or the status of your bonuses, please feel free to contact us. We are available 24/7 to assist you.

My withdrawal was rejected, and the amount has been returned. This could be due to one of the following two reasons:

1. Incorrect bank information (wrong name or bank account number).

2. Bank network issues. Simply resubmit the request.

Roll over requirements not completed: You can click on the top right corner of the platform wallet interface to check the status of your roll over requirements. You need to complete the roll over requirements before you can withdraw.

Unlinked bank card: You need to link your bank card and complete the verification process before you can withdraw.

Network issues: If the network is unstable during the withdrawal process, please log out of your account and log back in before attempting the withdrawal again.

The system detected suspicious activity or rule violations, and your account has been automatically locked. We are unable to intervene in this matter. Please ensure that you follow the platform's rules while playing.

There is no limit on the number of withdrawals per day. You can visit the "Withdrawal" page on the platform to check the minimum and maximum withdrawal amounts.

Currently, we offer withdrawal through bank account. The available withdrawal methods can be viewed directly on the withdrawal page.

We recommend that you open the withdrawal interface from the menu at the top right of the platform to check. The minimum amount displayed on the page should be the reference for the withdrawal amount.

We suggest you open the withdrawal page from the menu in the top right corner of the platform to check. The displayed limit on the page should be the reference withdrawal amount.

Click the bottom-right “Account”, then select “Transaction”.