Steps for withdrawal:

Check if you have sufficient balance in your wallet, click on your profile icon and select Withdrawal.

Make sure you have met the rollover requirements.

You need to choose the currency you wish to withdraw, enter the amount you want to withdraw, and click confirm.

If you have not linked your CPF, you will need to enter your CPF number and name in this interface to link it.

To make a withdrawal, you must meet the following requirements:

Access the menu in the top right corner, click on your profile, and then select "Withdrawal."

Your rollover must be cleared (100% completed).

The minimum available balance for withdrawal can be checked directly on the platform in the withdrawal tab.

You must have made at least one deposit previously.

Click on the profile icon in the top right corner of the screen and select "Transactions," then "Withdrawal" to view your history.

Click on the profile icon in the top right corner of the screen and select "Transactions," then select "Withdrawal" to view your history.

Your withdrawal request is being processed. We are working to expedite the review. If the withdrawal is not approved, the amount will be automatically refunded to your account.

After the withdrawal is approved, the payment may take a few minutes to be completed. At night, there may be a slight delay.

If more than 30 minutes have passed, select "Live Chat" on the left side of the screen, and an agent will assist you.

Please send the following information to expedite support:

Game ID:

Withdrawal amount:

Withdrawal date:

Withdrawal time:

My withdrawal was declined and the amount was refunded.

This can happen for two reasons:

Incorrect bank details.

Bank network failure. Just redo the request.

Rollover not met: You can click on the top right corner, click on your profile, and select wallet to check your Rollover status. You need to complete the Rollover before you can withdraw.

CPF not linked to your withdrawal: You need to link your CPF Pix and complete the verification before you can withdraw.

Network issues: If the network is poor during withdrawal, log out of your account and log in again to withdraw.

A CPF can only be linked to one ID. Please make sure that your CPF is not linked to other accounts. If you encounter any issues, you can contact the platform's customer support online, available 24/7.

The system detected suspicious activity or rule violations, and your account has been automatically blocked. We cannot intervene in this case. Please make sure to follow the platform's rules while playing.

Click on the right sidebar menu, select your profile, then select "Withdrawal." Enter the desired amount and click Confirm. In the same location, fill in your CPF and full name to link.

A CPF Pix can only be linked to one game ID, and the CPF linked to another game account cannot be linked again. If you encounter any issues, you can consult the platform's 24/7 online customer service.

The registered name does not match the CPF Pix holder.

The CPF number provided is incorrect.

Select "Live Chat," and a support agent will assist you in resolving the issue.

The registered name does not match the CPF Pix holder.

The CPF number was entered incorrectly.

Each CPF can only be linked to a single ID.

Select "Live chat," and an agent will assist you.

There is no limit on the number of withdrawals per day. You can check the minimum and maximum withdrawal amounts by accessing the "Withdraw" tab on the platform.

The withdrawal methods are as shown on the withdrawal page. We currently support CPF PIX for withdrawals.

It is recommended that you open the withdrawal interface in the upper right corner of the platform to check, as the limit displayed on the withdrawal page should be considered.

It is recommended that you open the withdrawal interface in the top right corner of the platform to check, with the limit displayed on the recharge page being the one to consider.

The withdrawal was successful, which means the finance department has successfully transferred the funds to your linked Pix account. We cannot reverse the funds that have been transferred.

My withdrawal is showing as processing, I want to cancel the withdrawal.

You need to provide the following information to help us resolve this issue more quickly:

Your game ID:

Withdrawal amount:

Withdrawal date:

Withdrawal time:

Please select Live Chat, and we will transfer you to human customer support.

You need to provide the following information to help us resolve this issue more quickly:

Your game ID:

Withdrawal amount:

Withdrawal date:

Withdrawal time:

Please select Live Chat, and we will transfer you to human customer support.

When your withdrawal request fails, the system will inform you of the reason for the failure. After following the instructions, you can initiate the withdrawal again.

When your withdrawal request fails, the system will inform you of the reason for the failure. You can initiate the withdrawal again after following the instructions.

If you have any questions, please select "Live chat," and we will transfer you to human customer support.

You need to provide the following information to help us resolve this issue faster:

Your game ID:

Withdrawal amount:

Date of withdrawal:

Time of withdrawal: